Support centre
Updated 09/01/2026
Submitting a request
Sign in before submitting so we can see your transaction history — it is far faster than an anonymous request.
- Pick the correct game and server cluster.
- Attach the order code for payment issues.
- Attach a screenshot for in-game issues.
Response times
- Account and sign-in issues: within 24 working hours.
- Payment issues requiring gateway reconciliation: up to 7 working days.
- Live chat and hotline: 8:00–22:00 daily.
Scam warning
GameHub staff will NEVER ask for your password or OTP. Only top up through the official channels listed on this site.